Security & Compliance

Built for dental practices from day one. Your patients' data is protected by the same encryption standard used by banks.

TLS 1.2+
In-Transit Encryption
100%
PHI Encrypted
<500ms
Voice Response
BAA
Included Free

HIPAA Compliant

Built for dental practices

BAA Available

Included at no cost

Encrypted

At rest and in transit

24/7 Monitoring

Always protected

HIPAA

HIPAA-Compliant Design

Vocarep was built from the ground up with patient privacy in mind.

Every aspect of Vocarep — from the moment a patient calls to book a cleaning to how their data is stored — is built with HIPAA compliance at the architecture level, not bolted on as an afterthought.

HIPAA violations can cost up to $1.5 million per incident. We help you stay compliant.
  • Business Associate Agreement (BAA) available
  • Minimum necessary principle for data access
  • Audit logging for all PHI access
  • Regular security training for all staff
100% PHI encrypted
BAA Same-day signing
Full Audit logging

Business Associate Agreement

We provide a signed BAA to all dental and healthcare customers at no additional cost. This ensures both parties understand their responsibilities for protecting PHI.

Our BAA covers:

  • Permitted uses of PHI
  • Safeguard requirements
  • Breach notification procedures
  • Data retention and disposal

BAA execution time: Same day

BAA signing is available on the same day as onboarding. No legal back-and-forth required — we use a standard healthcare BAA template.

Review Our BAA Template
Data Protection

Enterprise-Grade Encryption

Your data is protected with the same encryption standards used by banks and government agencies.

Encryption at Rest

All stored PHI is encrypted in the database. Practice management system credentials use AES-256-GCM encryption with unique initialization vectors per record.

Encryption in Transit

All data transmitted uses HTTPS with TLS 1.2+ encryption, preventing interception.

Data Minimization

We follow HIPAA's minimum necessary principle. No patient medical records, diagnoses, or insurance details are stored. Vocarep only accesses scheduling-related data: patient names, phone numbers, appointment types (cleanings, exams, crowns, emergencies), and dentist availability.

Infrastructure

Enterprise-Grade Cloud Security

Enterprise-grade cloud infrastructure hosted in the US with bank-level security. Every dental practice's data is completely isolated — no practice can ever access another's information.

All Systems Operational
99.9% Uptime Target
US Only Data Centers
<500ms Voice Response
24/7 Monitoring
01

Cloud Infrastructure

HIPAA-eligible hosting with automatic failover, geographic redundancy, and enterprise-grade reliability.

US Data Centers Auto-Failover Redundancy
02

Access Control

Role-based access control (admin/user), multi-factor authentication via AWS Cognito, and HIPAA audit logging for every PHI access event.

RBAC MFA Supported Audit Logs
03

Continuous Protection

Round-the-clock monitoring, automated threat detection, and regular security updates to keep your data safe.

24/7 Monitoring Threat Detection Regular Updates
Our Commitment

Security-First Development

We built Vocarep on industry-leading infrastructure with security at the core of every decision.

Our platform leverages enterprise-grade cloud services that maintain their own rigorous compliance certifications. This means you get the security benefits of proven, audited infrastructure without the complexity.

  • Documented policies for security and privacy
  • Incident response plan with clear procedures
  • Regular security reviews and updates
  • Vendor due diligence for all partners

Built on Trusted Infrastructure

We partner with industry leaders who maintain the highest security standards, so you benefit from their enterprise-grade protections.

HIPAA-Eligible Infrastructure

Enterprise cloud with healthcare compliance

Encryption Everywhere

AES-256-GCM at rest, TLS 1.2+ in transit

BAA Included

Signed BAA included with every plan at no cost

Security Questions

Vocarep is built with HIPAA requirements in mind. We provide a Business Associate Agreement (BAA) to all dental and healthcare customers, implement required safeguards, and follow HIPAA's minimum necessary principle for data access.
All patient data is stored on HIPAA-eligible cloud infrastructure in the United States. Every practice's data is fully isolated and encrypted — both at rest and in transit.
Call recordings are retained according to your plan settings and applicable regulations. Retention periods can be customized based on your practice's requirements and state dental board regulations.
We have a documented incident response plan that includes immediate containment, investigation, notification of affected parties within required timeframes, and remediation. Our BAA outlines our breach notification procedures in detail.

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